The short version
We built LootKeep so you don't have to think about privacy law and your fans don't have to trust a stranger with their data. Here's everything, in plain language:
- Your files are hosted in the EU and never leave it.
- We keep an ID and a name for each fan. No passwords, no email harvesting.
- Strictly-necessary cookies only. No trackers, no analytics following anyone around.
- EU VAT is handled correctly on every invoice.
Where your files live
Every file you upload is stored on servers physically located in Amsterdam, the Netherlands, with storage providers under EU jurisdiction. This isn't "the EU region of a US cloud". It's actually here, governed by EU law. Your files never leave the EU.
We encrypt files in transit, and your Patreon connection tokens are encrypted at rest. Only people whose Patreon tier (or a manual grant from you) unlocks a file can download it.
Your fans' data
When a fan opens your pack link and taps Continue with Patreon, Patreon tells us who they are and which of your tiers they belong to. We keep two things: a stable identifier and a display name, so we can show them the right files next time.
We never see or store their password. The access token Patreon hands us is used once to confirm their identity, then discarded the moment we've said hello. We don't build profiles, we don't sell anything, and we don't email your fans.
Cookies & tracking
LootKeep sets only strictly-necessary cookies: the one that keeps a fan signed in for their session, and the one that keeps your dashboard secure. That's it.
No advertising cookies. No third-party analytics scripts. No pixels, no fingerprinting, no consent-banner circus, because there's nothing to consent to. The page just works.
VAT & invoices
We calculate and apply EU VAT at the correct rate for your country on every invoice, and keep the records you'd need if anyone ever asked. You stay compliant without thinking about it.
Your rights
Under the GDPR you can access, correct, export, or delete the data we hold about you at any time. Cancel and your packs stay live through the end of your billing period. Export everything whenever you like. We don't hold your loot hostage.
Contact
Questions, or a data request? Email privacy@lootkeep.app and a human in the EU will answer. Our Data Protection contact is reachable at the same address.